maxjili2 Privacy Policy

01 Who We Are

maxjili2 ("we," "us," "our") operates the online casino and sports betting platform accessible at maxjili2.club, serving players throughout the Philippines — from Metro Manila and Cebu to Davao, Quezon City, Makati, and beyond. maxjili2 is the data controller responsible for the personal information collected through this platform.

This Privacy Policy applies to all personal data collected through the maxjili2 website, mobile browser interface, customer support channels, and any other service or feature offered under the maxjili2 brand. It should be read alongside our Terms & Conditions, which govern your use of the platform.

If you have any questions about how maxjili2 handles your personal data, please contact our support team via live chat or by email at [email protected] (plain text — not a clickable link).

02 Data We Collect

maxjili2 collects personal data in several ways: directly from you when you register or use the platform, automatically through your use of the website, and from third parties where permitted by law. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification document details (e.g., Philippine passport, SSS ID, driver's licence, or other valid government ID). This data is collected as part of our Know Your Customer (KYC) and age verification obligations.
• Contact Data: Email address, Philippine mobile number, and residential address. This information is used to communicate with you about your account, transactions, and promotions.
• Financial Data: Payment method details (e.g., GCash account number, PayMaya account, BPI, BDO, or Metrobank account details), transaction history, deposit and withdrawal records, and account balance information. maxjili2 does not store full card numbers or banking credentials — payment processing is handled by our certified payment partners.
• Account Data: Username, encrypted password, account preferences, communication preferences, and responsible gaming settings such as deposit limits or self-exclusion status.
• Gaming Data: Records of games played, bets placed, wagers won or lost, session durations, and game preferences. This data is used to operate the platform, resolve disputes, and identify potential problem gambling patterns.
• Technical Data: IP address, device type, browser type and version, operating system, screen resolution, and referring URL. This data is collected automatically when you access the maxjili2 platform.
• Usage Data: Pages visited, features used, time spent on the platform, click patterns, and navigation paths. This data helps us understand how players use maxjili2 and improve the user experience.
• Communications Data: Records of your interactions with our customer support team, including live chat transcripts, email correspondence, and any feedback or complaints submitted.

03 How We Use Your Data

maxjili2 uses your personal data for the following purposes:

• Account Management: To create, verify, maintain, and administer your maxjili2 player account, including processing your registration, verifying your identity and age (21+), and managing your account settings.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate financial records of all transactions in Philippine Peso.
• Platform Operation: To provide access to games, sports betting markets, promotions, and all other features of the maxjili2 platform, and to ensure the platform functions correctly on your device.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, age verification mandates, and any reporting obligations to regulatory authorities.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal or prohibited conduct on the platform.
• Responsible Gaming: To monitor gaming patterns for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide player welfare support where needed.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance through our 24/7 Filipino-speaking support team.
• Marketing & Promotions: To send you information about maxjili2 promotions, bonuses, and new features, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the design, functionality, and content of the maxjili2 platform based on how players actually use it.

04 Legal Basis for Processing

maxjili2 processes your personal data on the following legal bases under applicable data protection law:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your account, process transactions, and provide the services you have registered for.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, age verification, and regulatory reporting obligations.
• Legitimate Interests: Processing carried out for maxjili2's legitimate business interests, including fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing

maxjili2 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: Third-party KYC and age verification service providers who assist maxjili2 in verifying the identity and age of registered players.
• Game Software Providers: Third-party game studios and live casino operators whose games are available on the maxjili2 platform. Minimal data necessary to operate the game session may be shared.
• Regulatory Authorities: Philippine government agencies and regulatory bodies, where disclosure is required by law, court order, or regulatory directive.
• Law Enforcement: Police, prosecutors, or other law enforcement agencies, where disclosure is required in connection with the investigation or prosecution of criminal activity.
• Professional Advisers: Lawyers, auditors, and other professional advisers engaged by maxjili2, subject to professional confidentiality obligations.

06 Cookies & Tracking

maxjili2 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and improve your experience. The types of cookies we use include:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting your ability to use the platform.
• Functional Cookies: Used to remember your preferences such as language settings, display options, and responsible gaming limits you have set.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players navigate and use the maxjili2 platform, helping us identify areas for improvement.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent certain features of the maxjili2 platform from working correctly.

07 Data Retention

maxjili2 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. Specific retention periods include:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with applicable AML and KYC regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Gaming Records: Retained for a minimum of three (3) years to support dispute resolution and regulatory compliance.
• Customer Support Records: Retained for two (2) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing Consent Records: Retained until you withdraw your consent, plus a reasonable period thereafter to demonstrate compliance.

When personal data is no longer required, maxjili2 will securely delete or anonymize it in accordance with our data disposal procedures.

08 Data Security

maxjili2 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the maxjili2 platform.
• Encrypted storage of sensitive data, including passwords (stored as salted hashes) and financial information.
• Role-based access controls ensuring that only authorized personnel can access personal data, strictly on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing conducted by qualified security professionals.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorized access.
• Incident response procedures to detect, contain, and notify affected parties in the event of a data breach, in accordance with applicable law.

09 Your Rights

Under applicable data protection law, you have the following rights in relation to your personal data held by maxjili2:

• Right of Access: You have the right to request a copy of the personal data maxjili2 holds about you, along with information about how it is used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purpose for which it was collected. Note that this right may be limited where retention is required by law.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data based on legitimate interests, and to opt out of direct marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team via live chat or email. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

10 Children's Privacy

The maxjili2 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine regulations governing casino-style gambling. maxjili2 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the maxjili2 platform, please contact our support team immediately.

11 International Transfers

maxjili2 primarily processes and stores personal data within the Philippines. In some cases, personal data may be transferred to and processed by our service providers in other countries — for example, game software providers or cloud infrastructure partners operating internationally.

Where personal data is transferred outside the Philippines, maxjili2 ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require recipients to apply equivalent data protection standards. By using the maxjili2 platform, you acknowledge and consent to such transfers where necessary for the operation of the platform.

12 Changes to This Policy

maxjili2 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will notify registered players by email or by prominent notice on the platform, and update the "Last Updated" date at the top of this document.

We encourage you to review this Privacy Policy periodically. Your continued use of the maxjili2 platform following the publication of any changes constitutes your acceptance of the updated Policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way maxjili2 handles your personal data, please get in touch with our support team. We are available 24/7 via live chat on the platform, with Filipino-speaking agents ready to assist you on Philippine Standard Time.

You may also contact us by email at: [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related enquiries within two (2) business days.